FAQ
Refund
At SETEX – A Pet Care Shop, we offer a hassle-free refund policy on eligible products. If you receive a damaged, defective, or incorrect pet product, you can request a refund within the specified return period mentioned on the product page.
Once your returned item is inspected and approved, refunds are processed within 5–7 business days. The amount will be credited to your original payment method.
Refunds are applicable only for unused, undamaged products returned in original packaging. Certain items like clearance or hygiene-sensitive pet products may not qualify.
Delivery
Delivery usually takes 3–7 business days depending on your location. We strive to deliver your dog collars, harnesses, and pet accessories as quickly as possible.
Yes, SETEX offers pan-India delivery for all pet products including dog leashes, collars, harnesses, and winter dog clothing.
Once your order is shipped, you will receive a tracking ID via email or SMS to monitor your delivery status.
Shipping & Returns
Shipping charges may vary depending on order value and delivery location. Free shipping may apply on selected orders or promotions.
Yes, you can request a return if the size is incorrect. Please ensure the product is unused and returned in original packaging.
To initiate a return, contact our customer support team with your order details. We will guide you through the return process.
Payment
SETEX accepts UPI, debit cards, credit cards, net banking, and other secure online payment methods.
Yes, all transactions are processed through secure payment gateways to ensure safe and encrypted payments.
Cash on Delivery may be available for selected locations and eligible orders.
Amazing Value Every Day
Items prices that fit your budget
Successful Customer Service
We work with a focus on 100% customer satisfaction.
All Payment Methods
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